PRIVACY POLICY
1. Introduction
The Wilfred Deli and Pantry (“We”) is committed to protecting and respecting your privacy. This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe.
The Wilfred Deli and Pantry is the data controller.
2. What is the Privacy Policy for?
To give you information on how we collect and process your personal data through use of this website, including any information you may provide when you pre-order something in store or make any general enquiries.
It gives information about why we collect and use personal data, the type of personal data we collect, how to access and update your personal data and our use of cookies and how you may disable such cookies. It does not apply to the practises of third party websites; we are not responsible for the privacy policies of third party websites linked on our site.
We may change and update this privacy policy from time to time.
3. What personal data do we collect?
We can only fulfil online and phone orders if we collect your personal data. By personal data we mean personally identifiable information like name, address and contact number, etc. We do not record or hold card details. This information is captured by a third party payment processor who specialise in secure, online capturing and processing of credit card transactions.
We may on occasion use aggregated data such as statistical or demographic data. This is derived from your personal data and will not directly or indirectly reveal your identity.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious beliefs, sexual orientation, political opinions, information about your health and genetic and biometric data, criminal convictions or offences).
4. How do we collect your Personal Data?
We use different methods to gather information from and about you including the information you give us when you make a purchase on our website, pre-order products or services in store or by phone, when you book to attend an instore event, and when you contact us on social media.
5. What do we do with your personal data?
Your data allows us to carry out our obligations to you. With your consent we will use your personal data to keep you informed by email and post and phone about our products, services, promotions, events and collaborations. As part of our interest in providing the highest levels of ongoing service we use aggregated information to better plan new products and services.
6. Information Security
The Wilfred Trading Company Ltd. Company Registration: 09725919. Registered Office: Barker, Thoralby, North Yorkshire, DL8 3BE
We are committed to ensuring that any personal data you give to us is kept secure. In order to minimise any risk of unauthorised access we ensure that your personal data is password-protected, and sensitive data such as payment card information is either processed by a specialist third party who have the highest level of security compliance or physically locked away until it is needed.
7. Who do we share your personal data with?
We will sometimes share your personal data with trusted third parties. We provide only the information they need to perform their specific services, for example delivery couriers.
8. How we use Cookies
Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognise you when you pay a repeat visit to our website. Cookies enable us to gather statistics on the usage of our site in order to continue to improve and enhance the customer experience. Only domain names or IP Addresses are gathered. Personal information is not recorded.
If you would prefer to restrict, block or delete cookies from ours or any other website, you can use your browser to do this. Each browser is different, so check ‘Help’ menu of your particular browser to learn how to change your cookie preferences.
9. How long will we keep your personal data?
Whenever we collect or process your personal data, we will keep it only as long as is necessary for the purpose for which it was collected. At the end of that period your data will either be deleted completely or anonymised.
10. Your rights
You have the right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
You have the right to request correction of the personal data that we hold about you. This enable you to have any incomplete or inaccurate date we hold about you corrected.
You have the right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request for specific legal reasons, which will be notified to you if applicable.
You have the right to request restriction of processing of your personal data.
You have the right to request the transfer of your personal data to you or a third party.
You have the right to withdraw consent at any time where we are relying on consent to process your personal data, including direct marketing, etc.
11. How to Contact Us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@wilfreddeli.co.uk
April 2019